Policedepartmentcomplaint

1.        If you wish to make a complaint about the actions of an officer or about any aspect of law-enforcement
operations, please:

            a.        Come to the department and tell any employee that you want to make a complaint; or

            b.        Call the department or the town manager's office and tell the person answering the phone that you
                        want to make a complaint; or

            c.        Write your complaint and mail it to the Town Sergeant or Town Manager.

                      PO Box 326
                      Glasgow, VA. 24555

    2.        A supervisory officer will assist you in filling out a complaint form. This form asks you to identify yourself
                and then to give specific details about your complaint.

    3.        Your complaint will then be investigated. You may be contacted and asked additional questions about your
                complaint.

    4.        If it is going to take a long time to investigate your complaint, you will receive a letter telling you
                approximately when you may expect a reply.

    5.        When your complaint has been investigated, the Town Sergeant or Town Manager will review the
                investigation and will write you a letter explaining what has been found out about the matter